1ST SURVEILLANCE OF THE 3RD CYCLE OF ISO 9001:2008 EXTERNAL AUDIT – LEGAL OFFICE
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Date and time: 
Mon, 2015-06-08 09:57
Location / Venue: 

Legal Office

 

The 1st Surveillance of the 3rd Cycle of the ISO 9001:2008 External Audit was conducted in the Legal Office on Thursday, May 28 2015 between 2 p.m. and 4.30 p.m. by an external auditor from the Kenya Bureau of Standards (KEBS), Ms. Frascisca Atieno, where she was taken through the different Legal Office procedures and processess with the relevant evidence for the same being provided to her satisfaction.

She was provided with the Customer Satisfaction Feedback Questionnaire together with the Customer Care Feedback and anaysis of complaints (Data Analysis). The auditor was also provided with job descriptions for each staff member and even requested to see the academic credentials of Mr. Moses Lukale Sande, the Senior Legal Officer, which information was provided to her satisfaction. She went through the Legal Office's Quality Objectives and requested to be provided with two (2) litigation files for which files were provided for. The closing meeting for the audit was held at 4.30 p.m. where the auditor presented her findings where there was no non-conformity identified by the auditor.

Expiry Date: 
Fri, 2018-06-29 09:57
Contact Person: 

Chief Legal Officer